Reception & customer relations
The tourist office welcomes visitors in the tourist information offices and remotely. It includes 7 permanent reception offices, a back office and 2 seasonal reception points, meeting the demanding criteria of the Qualité Tourisme brand.
The back office was created to respond to all remote requests: telephone, email and online chat. Today there is a single contact number which allows the Office to centralize requests, to provide information on the entire tourist offer of the destination and to guarantee quality permanence 6 days a week all year round and 7 days a week in the summer season.
0825 95 01 22 services €0.15 /min call price
This division is also developing a Customer Relationship Management (CRM) strategy to collect contacts, send them information at the right times during their stay and build loyalty.
Inform, seduce, reassure, facilitate the stay, sell services, thank, build loyalty… these are the missions of the Tourist Office!
19 travel advisors are mobilized to welcome visitors and residents.
Stay advisor, responsible for professional relations and documentation management
Stay advisor, ticket office manager & professional relations manager
